Grievance redressal
If something is wrong with how your personal data is handled, or with content on Identty, tell our Grievance Officer. We will respond.
Last updated 4 November 2026 · Version 2026-11-04
Grievance Officer
Under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you can raise concerns about your personal data, report unlawful content, or exercise your rights with our Grievance Officer.
Kanish Kumar
Grievance Officer, Zlaark (Identty)
Email: [email protected]
Website: zlaark.com
Postal address: available on written request by email, so that we can reply to you in writing.
How to raise a grievance
- Email [email protected] from the address linked to your Identty account, with the subject "Grievance".
- Describe the problem, include any links, and say what outcome you want (for example correction, erasure or removal of content).
- Do not include passwords or sign-in codes.
What to expect
| Step | Our commitment |
|---|---|
| We acknowledge your grievance | Within 24 hours |
| We resolve it and tell you the outcome | Within 15 days |
| We complete a data-rights request (access, correction, erasure, nomination) | Within 30 days |
You can also use most rights directly in the app without contacting us. See Your data rights.
If you are not satisfied
If your grievance is not resolved to your satisfaction, you may complain to the Data Protection Board of India as provided under the DPDP Act, 2023. Content complaints that remain unresolved may also be taken to the Grievance Appellate Committee established under the Information Technology Rules, 2021.